Last updated: [14/04/2025]

This Privacy Policy explains how Medicompares ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website and services.

We are committed to safeguarding your data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Medicompares is a UK-based platform that helps users compare and connect with healthcare providers. We do not offer medical advice or treatment; we facilitate introductions to third-party providers.

If you have any questions about this policy, you can contact us at:

Email: info@medicompares.co.uk

2. What Information We Collect

We may collect the following types of information when you use our services:

a. Personal Information

• Full name
• Email address
• Phone number
• Postcode or location
• Health-related interests (e.g., treatment type you're researching)
• Any information you submit through forms or inquiries
   

b. Technical Information

• IP address
• Browser type and version
• Operating system
• Device type
• Usage data (e.g. pages visited, time on site)
   

3. How We Use Your Information

We use your data for the following purposes:

• To connect you with healthcare providers based on your request
• To respond to your inquiries
• To improve our website and services
• To ensure the platform is safe and secure
• For internal reporting and analytics
• To send you service-related emails or updates (not marketing unless you opt-in

4. Lawful Basis for Processing

We only process your personal data where we have a lawful basis, including:

• Consent: Where you have given explicit consent (e.g. submitting a form)
• Contract: To provide a service you have requested
• Legitimate Interests: To operate, improve, and secure our platform
   

5. Sharing Your Information

We may share your personal data with:

• Healthcare Providers: Only when you’ve requested a connection or submitted a form indicating interest
• Service Providers: Who help us operate the site (e.g., IT support, hosting providers)
• Regulators or Authorities: If required by law or for legal compliance
   

We do not sell or rent your personal data to third parties.

6. Data Storage and Retention

We store your information securely and only for as long as necessary for the purposes outlined above, or as required by law. When we no longer need your information, we will delete or anonymise it.

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data (“right to be forgotten”)
• Object to or restrict processing in certain situations
• Withdraw consent (where consent is the basis for processing)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise these rights by emailing us at info@medicompares.co.uk

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or loss. While no system is 100% secure, we take data protection seriously and follow industry best practices.

9. Third-Party Links

Our website may include links to third-party websites or services. Once you leave our site, we are not responsible for their privacy practices. Please read their privacy policies before providing any personal data.

10. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience and understand site usage. For more details, please see our [Cookie Policy].

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or emailing you if appropriate.

12. Contact Us

If you have any questions about this policy or how we handle your data, contact us at:

Email: info@medicompares.co.uk